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POPIA (Protection of Personal Information) Policy
Effective Date: 01 October 2024
Letreecha respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA). This policy outlines how we collect, use, store, and disclose your personal information and ensures compliance with the Act.
- Purpose of Collecting Personal Information
Letreecha collects personal information for the following purposes:
- To process and deliver your orders.
- To communicate with you regarding your purchases or inquiries.
- To comply with legal and regulatory requirements.
- To personalize and improve your shopping experience.
- Types of Personal Information Collected
The personal information we may collect includes:
- Full name
- Contact details (email address, phone number, shipping address)
- Payment details (credit card, banking information)
- User account details (username, password)
- Demographic information
- IP address and browsing behavior (collected via cookies)
- How Personal Information is Collected
We collect personal information directly from you when:
- You create an account or make a purchase on our website.
- You sign up for our newsletter or promotions.
- You contact us via email or other channels.
We may also collect information through cookies and similar tracking technologies while you navigate our website.
- How We Use Personal Information
Letreecha will only use your personal information for the purpose for which it was collected, including:
- Processing orders and payments.
- Communicating updates or changes to your order.
- Responding to your queries or customer service requests.
- Sending marketing materials (with your consent).
- Analyzing website usage to improve our services and user experience.
- Disclosure of Personal Information
We may share your personal information with trusted third parties, such as:
- Payment processing providers.
- Courier and delivery companies.
- IT service providers (for website hosting, security, etc.).
We will never sell or rent your personal information to third parties for marketing purposes. Your information will only be shared if required by law or with your consent.
- Security of Personal Information
Letreecha implements appropriate security measures to protect your personal information from unauthorized access, disclosure, or destruction. These measures include:
- Secure socket layer (SSL) encryption for online transactions.
- Restricted access to your personal information by authorized personnel only.
- Regular reviews of our security practices and data protection policies.
- Your Rights
Under POPIA, you have the following rights concerning your personal information:
- Right to Access: You may request details of the personal information we hold about you.
- Right to Correction: You may request that we update or correct your personal information.
- Right to Deletion: You may request that we delete your personal information, provided it is no longer needed for the purposes for which it was collected.
- Right to Object: You may object to the processing of your personal information for certain purposes, such as direct marketing.
To exercise any of these rights, please contact us at [Insert Contact Information].
- Retention of Personal Information
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once your information is no longer needed, we will securely destroy or anonymize it.
- Changes to This Policy
Letreecha reserves the right to modify or update this POPIA Policy at any time. Any changes will be posted on our website, and where necessary, we will notify you directly.
- Contact Information
If you have any questions or concerns about this POPIA Policy or your personal information, please contact us at:
Email: info@letreecha.co.za
Phone: 015 004 1711 or +27 74 011 3341
Physical Address: 24 Landros Mare Polokwane Opposite UNISA, Top Floor