FAQ Page

The option is yours!

You can return your online order at any Letreecha store or you can request an online return for a fee.

You can return your in-store purchase at any Letreecha store or you can request an online return for a fee.

For delivery within South Africa, you can expect your order within 1 to 7 business days.

For delivery outside of South Africa (international orders), you can expect your order within 3 to 6 business days.

For a refund, you have 14 days to return your online order or in-store purchase.

For an exchange, you have 30 days to return your online order or in-store purchase.

Be sure to take along or send us a digital or physical copy of your order confirmation along with the item/s you want to exchange in their original packaging

Yes you can! Find your nearest GALXBOY store here.

You can return your online order or in-store purchase within 14 days from the date of purchase for a refund.

A refund will only be processed if the item is in its original condition and meets the below requirements:

1. Unworn
2. Undamaged
3. Unwashed
4. Returned in original packaging
5. Purchased online at www.galxboy.co.za or in-store at one of our physical Letreecha stores. 

Please allow 5 to 12 business days for a refund to reflect in your account.

You can exchange your Letreecha items that you purchased online at www.galxboy.co.za or in-store.

Find your nearest Letreecha store here.

Yes, you can exchange your online order or in-store purchase within 30 days from date of purchase.

An exchange will be granted only if the item is in its original condition and meets the below requirements:

1. Unworn
2. Undamaged
3. Unwashed
4. Returned in original packaging
5. Purchased online at www.galxboy.co.za or in-store at one of our physical Letreecha stores. 

For a refund, you have 14 days from the date of purchase to return an online order.

For an exchange, you have 30 days from the date of purchase to return an online order.

For the fastest return experience, it would be best to return your online order or in-store purchase, at one of our Letreecha stores.

For an online refund request, please allow 3 to 7 business days for collection and delivery to us. Thereafter, please allow 5 to 12 business days for a refund to reflect in your account. 

For an online exchange, please allow 3 to 7 business days for collection and delivery to GXB. Thereafter, it will take an additional 3 to 7 business days to receive your exchange item.

For the fastest return experience, it would be best to return your online order or in-store purchase, at one of our Letreecha stores.

For a free refund or exchange, you can visit anyone of our Letreecha stores.

The cost for an online exchange is R260, anywhere in South Africa. This fee covers the collection from the delivery point and transfer to our warehouse as well as the delivery of the new exchange item to your door.

The cost for an refund is R130, anywhere in South Africa. This fee covers the collection from the delivery point and transfer to our warehouse. The collection fee of R130 will be deducted from the refund total, therefore there is no additional payment necessary from the customer's side.